GET IN TOUCH
We're here to help you succeed. Contact our support team for assistance, questions, or feedback about Text to Infographic.
Customer Support Commitment
We are committed to providing exceptional customer support to ensure you have the best experience with Text to Infographic. Our support team responds to all inquiries within 3-5 business days and is dedicated to helping you achieve your content visualization goals.
Technical Support
Email: support@texttoinfographic.online
Response time: within 3-5 business days
Scope: platform features, infographic generation, account issues, technical questions
General Inquiries
Email: support@texttoinfographic.online
Response time: within 3-5 business days
Scope: features, usage guides, partnerships, general information
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (UTC+8 Beijing Time)
We respond to emails during business hours. Urgent issues may receive faster responses.
Frequently Asked Questions
How quickly do you respond to support requests?
We commit to responding to all support inquiries within 3-5 business days. Most technical issues are resolved quickly, and we prioritize urgent matters affecting service access.
What languages do you support for customer service?
Our customer support is primarily provided in English and Chinese. We can handle inquiries in other languages with translation assistance if needed.
What information should I include in a technical support request?
Please include your account email, description of the issue, steps to reproduce the problem, and any error messages. Screenshots are also helpful for visual issues.
How do I get help with feature usage?
For feature usage questions, suggestions, or experience feedback, please contact us with your detailed requirements and we will provide professional usage guidance.
Product Feedback
We value your feedback! Share your suggestions, feature requests, or experience with Text to Infographic to help us improve our platform for all users.
Our Service Promise
We promise to respond to every inquiry within our stated timeframe, provide helpful and professional assistance, and continuously improve our service based on your feedback. Your success with Text to Infographic is our top priority.